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Customer
Service - Longacre has a high level of commitment to customer service.
If you have a problem or complaint, PLEASE let us know. We honestly want to
help. We will be polite and we want the opportunity to make it right. Just
give us a call and we will work out the details right then and there.
Business Hours - 7:00AM - 5:00PM Monday - Friday
Pacific Time (closed on weekends and holidays)
Phone
Number - (360) 453-2030
Service Department - (360) 453-2051
Fax
Number - (360)
453-2031
Address - 16892 146th St SE, Monroe, WA 98272
Limited Warranty Information - All parts are
guaranteed to be free from defects in material and workmanship for a period of
one year from the date of retail purchase. After inspection, parts returned prepaid
to the factory with the original invoice, required as proof of purchase and date,
will be repaired or replaced at our option and returned by UPS ground prepaid.
If you need the parts returned by air service we ask that you pay the difference.
Parts returned without the original invoice or proof of purchase will be repaired
at nominal cost and returned COD. This warranty does not include incidental labor,
damage to other parts, or personal injury. No warranty of fitness for a particular
application is made due to the nature of auto racing. Warranty
does NOT include damage due to misuse, neglect, abuse, or modification.
International
customers are responsible for freight on warranty
items.
Returns
-
All merchandise returned must be pre-approved by Longacre Racing
Products and accompanied by an RMA (Return Merchandise
Authorization) number issued by the Longacre Sales Department.
All returns must be prepaid and returned in the original packaging.
A 15% restocking fee may be charged. No returns will be accepted
after 30 days.